Terms of Service

1. Agreement and acceptance

These Terms of Service govern your use of CraftForm, a service operated by GreyBottle LLC ("GreyBottle", "we", "us"). By creating an account or using the service as an account holder, you agree to these terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

CraftForm is offered for business and commercial purposes only. It is not intended for personal, family, or household use, and consumer warranties that would otherwise apply to personal-use products do not apply here. You must be at least 18 years old to hold an account.

The service is offered to businesses located in the United States. You may not access the service from, or provide access to anyone in, a country or region subject to United States embargo or sanctions, and you may not use the service if you appear on a United States denied-party or restricted-party list.

2. Definitions

Customer means the business that holds a CraftForm account and builds forms with the service. Respondent means a person who fills out a form built by a Customer. Customer Data means the forms you build, the responses Respondents submit, files uploaded through your forms, and anything else you or your Respondents put into the service. Output means content the service's AI features generate for you, including suggested questions, follow-ups, and analyses of responses.

3. Accounts and authority

You are responsible for your account credentials, for everything done through your account, and for the conduct of anyone you invite into your organization. Keep your credentials confidential and tell us promptly at support@greybottle.com if you believe your account has been compromised. You must give us accurate account and billing information and keep it current.

4. Respondents

Respondents are not parties to these terms. Your relationship with your Respondents is yours to manage. As between you and GreyBottle, you decide what you collect, why you collect it, and how long you keep it — you are the controller of Respondent data and we process it on your behalf and on your instructions.

You are responsible for giving your Respondents whatever notice and choice the law requires, including your own privacy notice, and for obtaining any consent needed before you collect their information. We have no direct relationship with your Respondents and will refer their requests about their data to you.

5. Your data and what we do with it

You own your Customer Data. You grant GreyBottle a limited, non-exclusive license to host, copy, transmit, display, and process Customer Data solely to operate and provide the service to you, to provide support when you ask for it, to maintain security and prevent abuse, and to produce aggregated and de-identified statistics about how the service is used. That license lasts only as long as we hold your Customer Data and exists only to serve those purposes.

We do not train or fine-tune AI models on your Customer Data, and we do not permit our AI providers to do so. We do not sell your Customer Data, and we do not share it with anyone except the service providers who help us run CraftForm, where the law requires it, or in connection with a merger, acquisition, or sale of substantially all our assets.

6. AI features and Output

CraftForm uses third-party AI providers to power features such as adaptive questioning and response analysis. To provide those features we send relevant Customer Data to those providers. We may change providers, and we will tell you before we do.

GreyBottle claims no ownership of Output, and to the extent we hold any rights in it, we assign those rights to you or waive them. Output is not exclusive: the service may generate the same or similar Output for other customers, and nothing stops it from doing so. AI systems make mistakes. You are responsible for reviewing Output before you rely on it or publish it, and for making sure your use of it complies with the law.

7. Acceptable use

You may not use CraftForm to:

• break the law, or help anyone else break it;
• build phishing forms, harvest credentials, or impersonate another person, business, or brand;
• distribute malware, exploits, or anything designed to damage or gain unauthorized access to a system;
• send spam or distribute forms in unsolicited bulk messages;
• harass or threaten people, or host content that sexualizes minors;
• scrape, reverse-engineer, decompile, or attempt to derive the source code of the service;
• resell, sublicense, or white-label the service without our written consent;
• circumvent rate limits, usage quotas, or other technical restrictions; or
• make automated decisions about people using Output without disclosing that to them where the law requires disclosure.

You also may not use Output, or the service itself, to develop a product that competes with CraftForm.

8. Data you may not collect

CraftForm is not built for regulated data. You may not use your forms to collect protected health information subject to the Health Insurance Portability and Accountability Act. GreyBottle is not a business associate, does not offer a business associate agreement, and does not accept HIPAA obligations.

You may not use your forms to collect payment card numbers, card security codes, or other cardholder data. Use a payment processor for that.

Other sensitive identifiers — such as Social Security numbers, government-issued identification numbers, and financial account numbers — are permitted, but you collect them at your sole risk and remain responsible for handling them lawfully.

9. Your compliance obligations

Your Respondents may be anywhere. You are responsible for complying with every law that applies to how you collect, use, and distribute forms and responses. Depending on who you reach, that can include the General Data Protection Regulation, the California Consumer Privacy Act and similar state privacy laws, the CAN-SPAM Act, and the Telephone Consumer Protection Act. You are responsible for determining which apply to you and for meeting them.

10. Fees and billing

Paid plans are billed in advance in United States dollars and renew automatically at the end of each billing period at the then-current price, until you cancel. You may cancel at any time; cancellation takes effect at the end of the period you have already paid for, and you keep access until then. For annual plans, we will email you a reminder before the plan renews.

All fees are non-refundable, including for partial periods and unused capacity, except as expressly provided in section 16 and where the law requires otherwise. We may change prices, and we will give you at least 30 days' notice by email before a change applies to your plan; continuing after that takes effect means you accept the new price.

Fees do not include taxes, and you are responsible for any sales, use, or similar taxes on your purchase. If a payment fails, we may retry it and may suspend your account if it remains unpaid.

Free plans and the CraftForm Tester Program are governed by their own separate terms, not by this section.

11. Suspension and termination

We may suspend or terminate your access immediately, without advance notice, if you violate section 7 or section 8, if your account poses a security risk to the service or to others, or if your payment remains unpaid after we have tried to collect it. For any other breach of these terms, we will give you written notice and 30 days to fix it before we suspend or terminate.

Either of us may terminate this agreement for convenience, effective at the end of your current billing period. You may close your account at any time from your account settings.

12. Your data after termination

For 30 days after termination you may export your Customer Data. After that window we delete it, and once deleted we cannot recover it. Export anything you need before you close your account. If your access to the account has already ended, you may request an export within that same 30-day window by writing to support@greybottle.com. Backup copies may persist for a limited period as part of our normal backup cycle before they age out.

13. Confidentiality

Each of us may learn non-public information about the other. Whoever receives it will use it only to perform under these terms, will protect it with at least the care it uses for its own confidential information, and will not disclose it to anyone except employees, contractors, and advisors who need it and are bound to keep it confidential. This does not cover information that is already public, that the recipient already had, or that the recipient develops independently. If the law compels disclosure, the recipient may disclose what is required after giving notice where it is permitted to do so.

14. Feedback

If you send us ideas, suggestions, or feedback about CraftForm, we may use them freely and without obligation to you — no compensation, no attribution, no confidentiality. Do not send us feedback you are not free to share.

15. Our intellectual property

GreyBottle owns the service, its software, and its design, along with the CraftForm and GreyBottle names and logos. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing else. You may not use our names or logos without our written permission.

16. Indemnification

By GreyBottle. We will defend you against a third-party claim that the service, used as we permit, infringes that party's intellectual property rights, and we will pay any damages finally awarded or settlement we approve. If the service becomes, or we think it may become, the subject of such a claim, we may procure the right for you to keep using it, modify it so it no longer infringes, or terminate your subscription and refund fees you have prepaid for the unused portion of your term. This does not apply to claims arising from your Customer Data, your use of the service in violation of these terms, or the service's combination with anything we did not supply.

By you. You will defend us against third-party claims arising from your Customer Data, your forms, your use of the service, or claims brought by your Respondents, and you will pay any damages finally awarded or settlement you approve.

In either case the party seeking defense must give prompt written notice, let the other party control the defense, and provide reasonable cooperation. Neither party may settle a claim in a way that imposes an obligation on the other without that party's consent.

17. Disclaimers

Except as section 16 expressly states, the service is provided AS IS and AS AVAILABLE, without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that Output will be accurate. We offer no service level agreement and no uptime guarantee, and we may modify or discontinue features.

18. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if it was told such damages were possible.

Each party's total liability arising out of or relating to these terms is capped at the greater of the fees you paid GreyBottle in the twelve (12) months before the event giving rise to the claim, or one hundred United States dollars ($100).

These limits do not apply to either party's indemnification obligations under section 16, to claims of intellectual property infringement, to breach of section 13, to your obligation to pay fees you owe, or to gross negligence or willful misconduct.

19. Governing law and venue

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute must be brought exclusively in the state or federal courts located in New Jersey, and both parties consent to the personal jurisdiction of those courts. Both parties waive any right to a jury trial.

20. General

Changes to these terms. We may update these terms. For material changes we will give you at least 30 days' notice by email to your account address or by notice in the service, and the updated terms take effect at the end of that period. Continuing to use CraftForm after that means you accept them. The current version always takes effect on the date shown at the top of this page.

Notices. Send all notices to GreyBottle at support@greybottle.com, which is the exclusive method for notices to us. We will send notices to the email address on your account, and they are effective when sent.

Copyright complaints. If you believe content hosted on CraftForm infringes your copyright, write to support@greybottle.com with a description of the work, the location of the content, your contact information, and a statement that you believe in good faith the use is not authorized. We review complaints and remove infringing content, and we terminate the accounts of repeat infringers.

Assignment. You may not assign these terms without our written consent, except to a successor in a merger or sale of substantially all your assets. We may assign them freely.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages at infrastructure or AI providers.

Severability and waiver. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stays in force. Failing to enforce a provision is not a waiver of it.

Entire agreement. These terms are the complete agreement between us about the service and replace any earlier understanding about it. Free plans and the Tester Program are additionally governed by their own terms, which control over section 10 where they conflict.

Survival. Sections 2, 5, 10, 12, 13, 14, 15, 16, 17, 18, 19, and 20 survive termination.